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Final Report on the Vancouver 2010 Olympic and Paralympic Winter Games

 

 

 

December 2010
(*Updated February 2011)

Table of Contents

INTRODUCTION – FINDINGS

Preparatory phase plagued by problems
Games’ success stories eclipsed by failures
Key institutions that provided services during the Games

1. METHODOLOGY

2. THE MULTIPARTY AGREEMENT

Context
Observations

Understanding of the requirements in Annex A

Lessons learned
Future outlook

3. ACCOUNTABILITY

Context
Observations
Lessons learned
Future outlook

4. CEREMONIES AND CULTURAL PROGRAMMING

Context
Observations

Cultural component before the Games
Olympic Torch Relay
Olympic Games Opening Ceremony
Place de la Francophonie

Lessons learned
Future outlook

5. COMMUNICATIONS

Context
Observations

Translation and interpretation
Signage
Information and promotional documents
Web sites
Public information, announcements and commentary
Host cities

Lessons learned
Future outlook

6. VOLUNTEERS

Context
Observations
Lessons learned
Future outlook

7. BROADCASTING THE GAMES

Context
Observations
Lessons learned
Future outlook

8. PERFORMANCE OF FEDERAL INSTITUTIONS CITED IN THE SEPTEMBER 2009 FOLLOW-UP REPORT

Institutions serving the travelling public

Context
Observations

Air Canada
Canadian Air Transport Security Authority
Canada Border Services Agency
Vancouver Airport Authority
Greater Toronto Airports Authority

Lessons learned
Future outlook

Other key institutions serving the public

Context
Observations

Canada Post Corporation
Service Canada
Parks Canada
Canada Mortgage and Housing Corporation
Additional mentions

Lessons learned
Future outlook

Institutions coordinating health and security

Context
Observations

Public Health Agency of Canada
Royal Canadian Mounted Police

Lessons learned
Future outlook

CONCLUSION – THE LINGUISTIC LEGACY OF THE VANCOUVER GAMES