Appendix B - Audit objectives and criteria
Page 8 of 9
| OBJECTIVES | CRITERIA |
| 1. Ensure that Agriculture and Agri-Food Canada’s senior management is committed to the official languages program to provide appropriate bilingual services to the public, in particular to Canadian producers and citizens living in rural regions | - Determine whether Agriculture and Agri-Food Canada has put in place an appropriate accountability framework for official languages;
- Determine whether Agriculture and Agri-Food Canada’s action plan ensures an effective implementation of Part IV of the Official Languages Act;
- Determine whether Agriculture and Agri-Food Canada has an appropriate accountability mechanism in place to measure the implementation of objectives related to Part IV of the Official Languages Act;
- Determine whether Agriculture and Agri-Food Canada has an official languages policy or guidelines on service to the public that have been approved by senior management and whether they comply with the Official Languages Act and the Regulations.
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| 2. Ensure that designated bilingual offices actively offer and provide appropriate bilingual services to the public, in particular to Canadian producers and to citizens living in rural regions (in person, by telephone and in signage and publications) | - Determine whether Agriculture and Agri-Food Canada effectively communicates the requirements regarding the provision of services in both official languages to staff responsible for providing services to the public;
- Determine whether the bilingual capacity at Agriculture and Agri-Food Canada is sufficient in order to provide appropriate services in both official languages;
- Determine whether the designated bilingual offices at Agriculture and Agri-Food Canada offer and provide services in both official languages.
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| 3. Ensure that Agriculture and Agri-Food Canada consults representatives of Canadian producers and representatives of the official language minority communities in rural regions and takes into account the results of these consultations in the delivery of bilingual services | - Determine whether Agriculture and Agri-Food Canada consults representatives of Canadian producers and representatives of the official language minority communities in rural regions to determine their service needs, including the location of its designated bilingual points of service, and whether it informs them of the decisions taken.
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| 4. Ensure that Agriculture and Agri-Food Canada takes into account its responsibilities under Part IV of the Official Languages Act in its partnership and contribution agreements with other institutions | - Determine whether Agriculture and Agri-Food Canada takes into account its responsibilities related to service to the public when negotiating partnership and contribution agreements with other organizations.
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| 5. Ensure that Agriculture and Agri-Food Canada closely monitors its performance with regard to the provision of services in both official languages | - Determine whether Agriculture and Agri-Food Canada has appropriate controls in place (including internal audits) to monitor whether members of the public are served in the official language of their choice at designated bilingual offices;
- Determine whether monitoring results are used in
managing service quality in order to continuously
improve the situation. |
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